FCM Travel Solutions update

13 May 2022

The rapid return and volume of travel has put pressure on the global travel supply chain and, as a result, airline and service provider service levels have dropped.

The University is aware that this has resulted in delays for some of our travellers and bookers. We are working closely with the University’s travel service provider, FCM Travel Solutions, to ensure the service levels expected by UQ is returned as quickly as possible.

FCM have released the attached communication to highlight their response and commitment to servicing the University.

To minimise any disruption to travel, we recommend travellers and bookers consider the following:

  1. Before starting to arrangement travel read and be familiar with the UQ Travel website Six steps to travel and other related resources
  2. Book all domestic travel via FCM’s online booking platform Savi
  3. Seek travel approvals prior to contacting FCM for international travel bookings
  4. Delay any enquiries that are not urgent or are not associated with an imminent departure
  5. For questions, please contact UQ Travel

This a temporary issue and we ask that staff remain patient and respectful when contacting FCM.