Qantas credits forfeited

20 Jun 2022

As a result of COVID-19 travel restrictions UQ has accumulated hundreds of airline tickets held in credit (credits on hold).

UQ has decided all eligible Qantas tickets held in credit prior to Friday 17 June 2022 will be forfeited effective immediately. This only applies to Qantas credits on hold booked with Campus Travel or FCM Travel Solutions. Credits with other airlines remain unchanged, unless otherwise advised.

97% of UQ’s credits on hold with Qantas are domestic tickets. In most cases booking a new domestic ticket is cheaper than using credits on hold. Strict conditions apply to using credits on hold including booking a higher cost fare, paying additional change fees and credits are generally non-transferable. Historically credits on hold are not utilised by UQ travellers before they expire.

UQ Travel, UQ Finance and UQ’s travel services provider, FCM Travel Solutions have managed the airline credits and refunds process to achieve the best possible outcome for UQ. Since early 2020 over $1.5 Million has been refunded back to UQ travellers. The remaining credits on hold are non-refundable tickets.

Queries regarding forfeited Qantas credits on externally funded projects with external reporting requirements should be addressed to the local Finance Team.

 For more information contact UQ travel.