Contact
Emergency
Assistance whilst on UQ travel
Effective 20 December 2018, International SOS replaces the services of Chubb Assistance when travelling.
The 24/7 emergency contact is International SOS (ISOS) Assistance.
Phone +61 2 9372 2468 (reverse charge available).
Quote UQ membership number 12AYCA778031
If you do not have telephone access, email sydney@internationalsos.com.
Travel bookings after-hour assistance
Campus Travel can be contacted 24/7, 365 days a year to make travel bookings or changes.
Phone: +61 7 3393 8855 (calls from overseas)
1300 662 703 (calls from within Australia)
After hours email afterhours@campustravel.com.au. Please note this email address in not monitored during business hours (Australian office hours Mon-Fri 8:30am-5:30pm).
Campus Travel (bookings and assistance)
Trading hours: Mon-Fri 8:30am-5:30pm AEST
Email: uq@campustravel.com.au
Phone: +61 7 3393 8855
Physics Annexe Building, Staff House Rd
The University of QLD,
St Lucia QLD 4072
FBS support (UniFi forms and training queries)
UniFi forms or training queries
FBS Training, Support and Helpdesk:
Email: fbs.support@uq.edu.au
Telephone: +61 7 3346 6205
CRM queue: Finance - Client Support Services
Insurance queries
For insurance queries contact UQ Insurance Services:
Email: insurance@uq.edu.au
Phone: +61 7 3365 3075
CRM queue: UQ Corporate - Insurance
UQ approved travellers have access to International SOS (ISOS). This service provides travellers with security and medical advice and provides travel-related emergency and routine assistance. For up-to-date alerts and assistance while in country, it is recommended you download the ISOS mobile app or visit the ISOS UQ travel safety portal.
DFAT / Smart Traveller
24-hour Consular Assistance
Phone: +61 2 6261 3305 (from overseas)
Phone: 1300 555 135 (from within Australia)
SMS: +61 421 269 080
DFAT Smart Traveller website
Feedback
Your compliments, feedback and complaints about the travel services provided and the way they are delivered is important to us. All feedback is welcome and is used to improve the service to you.
Email: travel@uq.edu.au