Contact
Emergency
Travel emergency 24/7 contact
Chubb Assistance phone +61 2 8907 5995 and quote UQ policy number 01PP529201. Reverse phone charge is available.
Travel bookings after-hour assistance
Campus Travel can be contacted 24/7, 365 days a year to make travel bookings or changes.
Phone: +61 7 3393 8855 (calls from overseas)
1300 662 703 (calls from within Australia)
After hours email afterhours@campustravel.com.au. Please note this email address in not monitored during business hours (Australian office hours Mon-Fri 8:30am-5:30pm).
Campus Travel (bookings and assistance)
Trading hours: Mon-Fri 8:30am-5:30pm AEST
Email: uq@campustravel.com.au
Phone: +61 7 3393 8855
Physics Annexe Building, Staff House Rd
The University of QLD,
St Lucia QLD 4072
FBS support (UniFi forms and training queries)
UniFi forms or training queries
FBS Training, Support and Helpdesk:
Email: fbs.support@uq.edu.au
Telephone: +61 7 3346 6205
Travel Policy and Procedure queries
UQ Travel
Email: travel@uq.edu.au
Phone: 07 3365 8282
Insurance queries
For insurance queries contact UQ Insurance Services:
Email: insurance@uq.edu.au
Phone: +61 7 3365 3075
Chubb Assistance provides UQ travellers with security and health advice on specific destinations on their website. You can register on the Chubb website using UQ’s travel insurance policy number 01PP529201. Once your profile has been setup, you can receive alerts and information on selected destinations.
Chubb Assistance
Phone: +61 2 8907 5995 (Reverse phone charge is available).
Policy Number: 01PP529201
DFAT / Smart Traveller
24-hour Consular Assistance
Phone: +61 2 6261 3305 (from overseas)
Phone: 1300 555 135 (from within Australia)
SMS: +61 421 269 080
DFAT Smart Traveller website
Feedback
Your compliments, feedback and complaints about the travel services provided and the way they are delivered is important to us. All feedback is welcome and is used to improve the service to you.
Email: travel@uq.edu.au