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The University of Queensland
Travel Travel
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  • Six steps to travel (Staff)
    • 1. Planning your travel
    • 2. Approval for travel
    • 3. Booking travel
    • 4. Paying for travel
    • 5. While travelling
    • 6. Returning from travel
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    • FCM HUB
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    • International SOS (ISOS)
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Contact

Emergency

International SOS assistance whilst on UQ travel

ISOS Assistance 24/7 emergency contact: 

Phone +61 2 9372 2468 (reverse charge available).

Quote UQ membership number 12AYCA778031

If you do not have telephone access, email sydney@internationalsos.com.

FCM Travel Solutions after-hours assistance

FCM Travel Solutions can be contacted 24/7, 365 days a year to make travel bookings or changes.

Outside Australian office hours Mon-Fri 8:30am-5:30pm please contact:

Phone: +61 7 3170 7823 (calls from overseas)
1300 662 703 (calls from within Australia)

After hours email extended.hours@fcmtravel.com.au

Please note this email address is not monitored during business hours (Australian office hours Mon-Fri 8:30am-5:30pm).

FCM Travel Solutions (bookings and assistance)

Trading hours: Mon-Fri 8:30am - 5:30pm AEST

Email: uq@fcmtravel.com.au
Phone: +61 7 3393 8855

Click here for the FCM Team members details.

FCM HUB  

Finance Client Support Services (finance support and training queries)

Expense Management System process and training queries

Finance Client Support Services:   
Email: fbs.support@uq.edu.au
Telephone: +61 7 3346 6205

CRM queue: Finance - Client Support Services

UQ Travel (Policy and Procedure queries)

UQ Travel

mail: travel@uq.edu.au

Phone: 07 3365 8282 (please email) 

CRM queue: UQ Corporate - Travel

Insurance queries

For insurance queries contact UQ Insurance Services:

Email: insurance@uq.edu.au
Phone: +61 7 3365 3075 (please email)

CRM queue: UQ Corporate - Insurance


UQ approved travellers have access to International SOS (ISOS). This service provides travellers with security and medical advice and provides travel-related emergency and routine assistance. For up-to-date alerts and assistance while in country, it is recommended you download the ISOS mobile app or visit the ISOS UQ travel safety portal.

DFAT / Smart Traveller

24-hour Consular Assistance

Phone: +61 2 6261 3305 (from overseas)
Phone: 1300 555 135      (from within Australia)
SMS:    +61 421 269 080 

DFAT Smart Traveller website

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Enquiries: +61 7 3365 1111   |   Contact directory
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