Emergency assistance

In the event of an emergency, it is important to first contact the local emergency response agencies.

UQ travellers are provided assistance while travelling through International ISOS (ISOS). If you require assistance:

  • Call ISOS Assistance +61 2 9372 2468 (quote membership number 12AYCA778031) to speak to an operator who will advise you on what you need to do. Reverse charges are available.
  • UQ strongly advises travellers keep the ISOS phone number and the UQ membership number with you at all times.

Campus Travel can be contacted 24 hours a day, 365 days of the year:

  • Phone +61 7 3393 8855 (calls from overseas) 1300 662 703 (calls from within Australia). 
  • Email Australian office hours Mon-Fri 8:30am-5:30pm uq@campustravel.com.au.
  • After hours email afterhours@campustravel.com.auPlease note this email address in not monitored during business hours. Travellers are encouraged to call if needing urgent assistance.

If possible, you should also contact the University to advise of your location and if you need further assistance.

Staying in contact

In addition to keeping in contact with your family and friends, it is strongly recommended you keep in regular contact with your Supervisor and International SOS, particularly when you make changes to your original travel plans.

Any changes to your itinerary must be updated in the International SOS MyTrips portal.

Where possible, any changes to your itinerary should be coordinated through the University’s travel agent, Campus Travel. Prior to departure you must provide your contact details while travelling to your Supervisor.

If you are travelling to a remote or high risk location, you may be required to make contact with the University at regular intervals to advise your location.  Refer to the Work Off-Campus (WOC) procedure (PPL) for further details.

Record keeping

Whilst you are travelling it is important to keep records that may be necessary upon your return. Things you should maintain a record of include:

  • Supporting documentation required to reconcile expenses or seek reimbursement.  
  • Record your business activities (in your Outlook calendar for example) to substantiate any travel diary requirements when you return.
  • Keep necessary documentation to support any insurance claims.

Travel alerts

Travel alerts provide news about incidents and emergencies as they happen around the world.  Ensure you keep informed regularly prior to travel and while travelling.  

The University encourages you to subscribe to this service as soon as you are thinking about travelling overseas on University travel.

Subscribe to Travel Alerts

To subscribe to travel alerts for your destination:

  • Smart Traveller Alerts - This is a free email service to provide you with the latest updates to our travel advice. You can subscribe to one or more countries or to the official bulletins for information about topics such as political unrest situations, large sporting events, or widespread health or security issues.
  • International SOS (ISOS) Alerts – UQ has partnered with global medical and security services company ISOS to provide you with a comprehensive range of medical, security and travel assistance services. You can subscribe to one or more countries.  

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