UPDATE: Volcanic activity continues in Bali, University travel suspension remains in place

17 Oct 2017

Due to the possible threat of eruption of Mount Agung in Bali, the University decided to suspend all University travel to Indonesia on September 29. On October 10 the suspension was revised to Bali only.  University travel to Bali will continue to be suspended until further notice.

Indonesia's National Disaster Mitigation Agency (BNBP) has extended the highest alert status for Mount Agung in Bali until October 26 due to ongoing volcanic activity.

Officials said 360 volcanic earthquakes occurred in the area during a six-hour period on October 14. 

UQ travellers planning to travel to Bali in the near future should make appropriate arrangements to cancel or postpone travel. UQ travellers can contact Campus Travel to re-arrange their travel plans.

What if I have booked travel to Bali but not through Campus Travel?

If travellers booked directly with a travel supplier other than Campus Travel, the traveller will need to contact the supplier themselves. Some airlines are offering refunds or changes, but this depends on the supplier.

Further assistance

If you require emergency assistance while travelling, please contact Chubb Insurance Assistance. The contact details are listed below:

Travel emergency 24/7 contact

Chubb Assistance phone +61 2 8907 5995 and quote UQ policy number 01PP529201. Reverse phone charge is available.

Campus Travel can be contacted 24/7, 365 days a year.

Please contact the Campus Travel team if you are affected and are supposed to be travelling to Bali in the near future.

Number: +61 7 3393 8855 (calls from overseas)

Number: 1300 662 703 (calls from within Australia)

Email: uq@campustravel.com.au

Refer to the Department of Foreign Affairs and Trade (DFAT) for more information:

DFAT Smart Traveller - Indonesia