UPDATE: Suspension of travel to Indonesia revised to Bali only

10 Oct 2017

Due to the possible threat of eruption of Mount Agung in Bali, the University decided to suspend all University travel to Indonesia on September 29.

Please be advised the suspension of travel to Indonesia has been revised to Bali only. University travel to Bali will continue to be suspended until further notice.

Indonesia's National Disaster Mitigation Agency (BNBP) extended the highest alert status for Mount Agung in Bali through to October 15 due to ongoing volcanic activity.

UQ travellers planning to travel to Bali in the near future should make appropriate arrangements to cancel or postpone travel. UQ travellers can contact Campus Travel to re-arrange their travel plans.

Update on Mount Agung 10 October 2017:

  • On October 5, 113 shallow volcanic quakes and 18 local tectonic quakes were detected. While the frequency of seismic events has decreased in recent days, the level of activity remains high.
  • Authorities raised the volcano's alert status to its highest warning level on September 22 and expanded the exclusion zone, asking the public to stay 12 km (7.5 miles) from Mount Agung's peak.
  • The number of evacuees has reached 150,000.
  • Authorities have been on standby to divert flights headed to Ngurah Rai International Airport in Bali since September 27, when they recorded unprecedented levels of seismic activity.
  • The UK, Australia, U.S., and Singapore are among several countries that have issued advisories, warning travellers that an eruption at Mount Agung could disrupt regional flights and travel plans.
  • Authorities have set up roadblocks leading to the exclusion zone to prevent anyone from entering the area. Ground transport disruptions are possible near the exclusion zone.
What if I have booked travel to Bali but not through Campus Travel?

If travellers booked directly with a travel supplier other than Campus Travel, the traveller will need to contact the supplier themselves. Some airlines are offering refunds or changes, but this depends on the supplier.

Further assistance

If you require emergency assistance while travelling, please contact Chubb Insurance Assistance. The contact details are listed below:

Travel emergency 24/7 contact

Chubb Assistance phone +61 2 8907 5995 and quote UQ policy number 01PP529201. Reverse phone charge is available.

Campus Travel can be contacted 24/7, 365 days a year.

Please contact the Campus Travel team if you are affected and are supposed to be travelling to Bali in the near future.

Number: +61 7 3393 8855 (calls from overseas)

Number: 1300 662 703 (calls from within Australia)

Email: uq@campustravel.com.au

Refer to the Department of Foreign Affairs and Trade (DFAT) for more information:

DFAT Smart Traveller - Indonesia