Hong Kong Protests update - Defer non-essential travel

15 Nov 2019

Hong Kong is continuing to experience widespread protests and civil unrest, which is causing disruption to transport and commercial activity.

The University’s travel insurer informed UQ on 19 August 2019 that any flight disruptions, cancellations, lost deposits and/or political evacuation due to the Hong Kong protests/civil unrest is no longer considered an unforeseen circumstance.

Therefore, the UQ travel insurance policy will not respond to claims relating to the protests/civil unrest for travel to or via Hong Kong booked after 5pm (AEST), 15 August 2019.  This advice remains current.

The University understands that travel to Hong Kong may be necessary, however the health and safety of all UQ travellers is a priority. Travellers should remain vigilant with their personal safety, and heed the local authorities’ instructions and ensure all travel is registered with International SOS.  

Any travel to or via Hong Kong that is not necessary should be avoided where possible.

Contacts and further information

For more information regarding UQ’s travel insurance, please contact UQ Insurance Services.

UQ travellers planning to travel to or via Hong Kong can contact Campus Travel for assistance with changing travel plans if required.

All travel should be registered with International SOS (ISOS), for more information please refer to UQ Travel.

Refer to the Department of Foreign Affairs and Trade (DFAT) for more information on Hong Kong:

DFAT Smart Traveller – Hong Kong

Travel emergency 24/7 contact

International SOS (ISOS) Assistance is the University’s 24/7 emergency contact.

Phone +61 2 9372 2468 (reverse charge available). If you do not have telephone access, email sydney@internationalsos.com.

Quote UQ membership number 12AYCA778031


The situation will continue to be monitored.