The University has engaged Campus Travel as its preferred travel management company, with responsibility for managing the University’s business travel requirements.

Domestic travel bookings can be made via the Online Booking Tool (OBT) or directly through the Campus Travel team. The OBT can be used to book flights, commercial accommodation and car hire for domestic travel. For assistance with international travel, please contact the Campus Travel team.

By booking travel through Campus Travel your business unit or project will not be charged travel agent booking fees. These fees will be absorbed centrally.

The use of a single travel management company strengthens the University’s duty of care requirements to our travellers, whilst increasing UQ’s buying power to achieve the best value possible from our large travel expenditure.

How to book travel

(A corporate credit card or purchase order is required for booking)

Online: Online Booking Tool 

Email: uq@campustravel.com.au

Phone: +61 7 3393 8855   (after hours 1300 662 703)

In person:
Campus Travel Office, St Lucia campus​
Physics Annexe Building, Staff House Rd
The University of QLD,
St Lucia QLD 4072

LIVE CHAT with Campus Travel

Price beat guarantee

Campus Travel guarantees to beat any airfare or rate, provided the same product is available at the time of booking. View the Price Beat Guarantee details [PDF].

If you have found a cheaper alternative fare, contact Campus Travel at uq@campustravel.com.au

Exceptions to booking through the preferred supplier Campus Travel are outlined in the Frequently Asked Questions section of this website.

Group bookings (greater than 10 travellers)

Campus Travel Group Bookings team can assist with:

  • Commercial flights
  • Charter flights
  • Hotel bookings
  • Conferences up to 100 people (for any larger please email Campus Travel Groups team to discuss)
  • Day tours
  • Meals
  • Coaches
  • Transfers
  • Guides
  • Special events, including cultural, sporting, musical etc
  • Study tours
  • Student tours
  • Inbound groups and delegations
  • Graduations

Anything not on this list, please email Campus Travel Groups team.

Group Booking Pricing

Group bookings attract different pricing to what you may find for an individual or less than 10 travellers. In some cases a group costing can be more expensive however, it does come with additional benefits such as flexible payment terms, traveller name changes, luggage allowances and other fare conditions.

Travellers should be aware that group pricing is subject to availability and change without notice until a booking is confirmed with payment.

Obtaining a Quote

Group travel can be more complex than an individual travel booking. Quotes cannot always be provided within the same day the request is sent to Campus Travel. Please allow the following time lines for your quote to be processed:

  • Domestic group quote up to 2 business days
  • International group quote up to 5 business days

At the time of requesting a quote your Campus Travel consultant will advise of the timelines for your enquiry.

Travellers should be aware that quotes are not confirmed itineraries. During the quote process, the itinerary is not held nor confirmed.

Minimum deposits per person are required to secure your group itinerary. At time of quoting, your Campus Travel consultant will advise payment timelines to secure your booking.

The Campus Travel group bookings team can be contacted on:

Campus Travel Group Booking Request [PDF]

Airfares and loyalty programs/points

  • All flights should be booked through the preferred supplier Campus Travel, either through the Online Booking Tool or via email uq@campustravel.com.au to access the UQ negotiated airfare discounts.
  • The Best Fare of the Day should be selected (the most direct and economical airfare available at the time of booking that meets the business requirements of the traveller).
  • Utilisation of Best Fare of the Day must override all personal airline preferences and/or accrual of frequent flyer points. 
  • Where possible, non-flexible fares should be used.
  • Unused airfare credits (credits on hold) must be used for subsequent bookings where possible.
  • Bookings should be made as early as possible in order to obtain the most cost effective rates.

Domestic travel

  • All flights must be booked at Economy class (except for Senate members, who are not UQ staff or students).

International travel

  • All international airfares must be booked at Economy class except for Senate and the University Senior Management Group (USMG), and travellers undertaking duties as a Senate member when the flight is more than 7 continuous hours.
  • An appropriate USMG member may use their discretion to authorise other travellers for flights more than 7 continuous hours.

Loyalty Programs and Points

Participation in supplier loyalty programs is your choice and you’re responsible for the payment of any membership fees.
You are able to accrue points resulting from University travel.

Upgrade using personal funds or loyalty / Frequent Flyer points

If you wish to upgrade air travel to a higher class than what was approved, you must do so with your own personal funds or loyalty/frequent flyer points.

This can be arranged through the Campus Travel team email uq@campustravel.com.au.

Accommodation

  • All accommodation should be booked through the preferred supplier Campus Travel, either through the Online Booking Tool or via email uq@campustravel.com.au to access the UQ negotiated accommodation discounts.  If Campus Travel cannot beat a conference package pricing, you may book accommodation through the conference organiser.
  • Accommodation should be booked at the same time as airfares, unless there are sound reasons for not doing so.
  • Campus Travel are able to book accommodation through Airbnb. In early 2017 Airbnb will be issuing corporate accounts which means Campus Travel will be able to book on UQ’s behalf, with a unique UQ code. Until then the process is Campus Travel needs to book using the traveller’s Airbnb account details. You are required to agree to the terms and conditions of Airbnb when you book. The agreement is between you and Airbnb, not the University. When booking through sites such as Airbnb, you should be aware the risk that the accommodation may not be adequate on arrival and alternate lodgings may be required.
  • When undertaking field work and research trips that involve non-commercial accommodation, such as camping, the details of this activity should be considered as part of the Work Off-Campus (WOC) procedure (PPL).
  • If you arrange private accommodation (such as staying with friends, colleagues or family) the University will not pay accommodation expenses.

Car hire and ground transport

Car hire

  • Car Hire should be booked through Campus Travel, either through the Online Booking Tool or via email uq@campustravel.com.au to access the UQ negotiated discounts.
  • Travellers should consider car hire when driving is more cost-effective than other forms of transport, when travelling with other UQ travellers or transporting large material.
  • You must observe all traffic laws and will be personally liable for any breaches of those laws (including parking and speeding offences).

Ground transport

  • The University encourages the use of public transport when economical, safe and practical.
  • Taxi services may be used for short duration business related journeys.
  • Organisational units may arrange corporate TRANSLink Go Cards for use in the Brisbane region.
  • Alternative forms of transport, such as Uber, may be used. You must agree to the terms and conditions of the transport provider. The agreement is between you and the transport provider, not the University. You should be aware of the risk of alternative forms of transport possibly not being adequate and needing to find other means of transport. 
  • The University has a number of pool vehicles that may be available for local travel.
  • When a University pool vehicle is not available, or not appropriate, your Supervisor may authorise the use of a private vehicle, provided the vehicle is adequately covered by your own insurance policy (both comprehensive and third party property insurance). You may claim a kilometre allowance using the Kilometre Reimbursement Claim form [XLS].

Online Booking Tool

Book discounted flights, accommodation and hire car via the UQ Online Booking Tool.

SERKO

Need help?

See our Online Booking Tool user guides

Need help with your travel booking? Start a live chat with Campus Travel.

LIVE CHAT with Campus Travel

Feedback

Do you have feedback about the service provided by Campus Travel? Let UQ know.

Complete a feedback form