Latest Travel Updates - information for UQ travellers
2 July 2025 - Qantas Cyber Incident
Qantas have confirmed they have impacted by a cyber incident. Qantas assures they have taken immediate steps and contained the incident and confirmed all Qantas systems remain secure, and that there will be no disruption to bookings and operations.
Qantas confirmed the data breach includes some customers:
- Names
- Email addresses
- Phone numbers
- Dates of birth
- Frequent flyer numbers
Qantas have advised the following information was not breached - credit card details, personal financial information or passport details are not held in this system. No Qantas Frequent Flyer accounts, passwords, PIN numbers or log in details been compromised.
UQ travellers concerned by this breach are advised to contact Qantas:
- Dedicated information page on the Qantas website.
- Qantas dedicated customer support line: 1800 971 541 or +61 2 8028 0534
24 June 2025 - Global impacts of Middle East conflict
Due to ongoing conflict in the Middle East, delays and disruptions to international travel are likely. These may occur quickly and without notice.
Staff and students who have booked or are planning international travel associated with UQ work or study are encouraged to stay informed and follow the advice of Smartraveller, regardless of their location or destination.
Travellers are also advised to remain vigilant when travelling internationally, regardless of their destination or transit points.
Travellers are advised to:
- Refer to Smartraveller for specific country advice and subscribe to Smartraveller updates.
- Ensure travel details are registered with International SOS.
- Download the International SOS (ISOS) mobile app to receive updates and alerts.
Changing or cancelling international travel and travel insurance
Travellers with confirmed bookings should continue to monitor the situation and investigate options for changing or cancelling their travel arrangements.
If existing and approved UQ travel bookings are altered or cancelled due to global events, travellers are advised that:
- A refund or credit should be sought from travel providers (travel agent, airline accommodation provider or other transport services).
- If a full refund is not available, you may be eligible to submit a claim through UQ Insurance Services.
- Travellers will be required to demonstrate that it was necessary to alter or cancel their journey, and that any additional expenses were reasonable. Cover will therefore depend on the date of travel, the date of alteration/cancellation, and the situation at the time of making that change.
- All claims will be assessed by UQ’s travel insurer on a case-by-case basis, in accordance with the policy’s terms, conditions, limitations, and exclusions.
Travel bookings and insurance contacts
- UQ travellers with confirmed travel through FCM Travel Solutions should contact them directly for assistance with changing travel plans.
- For bookings not made by FCM Travel Solutions, contact the travel provider(s).
- For more information regarding UQ’s travel insurance, please contact UQ Insurance Services.
Emergency contacts
UQ has 24/7 emergency support for UQ travellers provided by International SOS:
- Phone: +61 2 9372 2468 (reverse charge available).
- Email: sydney@interntionalsos.com (if no access to phone services). Quote UQ membership number: 12AYCA778031.