The 168km pipeline which carries jet fuel, petrol and diesel directly from the oil refinery at Marsden Point to tanks in South Auckland, has been out of action since Thursday afternoon after it was damaged. This has resulted in approximately 27 domestic and international flights in/out of Auckland Airport being cancelled over the weekend. Others have been cancelled over the coming days as they estimate the pipeline will take 10-14 days to repair.
There will be additional staff in the terminals supporting passengers with any questions or concerns they may have.
Any customers travelling to/from Auckland over the coming days should check with their airline for the latest information.
CURRENT ADVICE:
Air New Zealand (NZ) - The airline has confirmed that they will refund all fares for flights that were cancelled as a result of this pipeline cut. Click HERE for more information from NZ and a list of flights currently affected by the fuel supply shortage.
Jetstar (JQ) - some Jetstar flights were cancelled today so please advise customers to check their flight details.
Virgin Australia (VA) - According to Auckland Airport's information, some Virgin flights were cancelled today. Please advise customers to check in with the VA Flight Status Checker HERE or call Virgin on 0800 67 00 00.
Emirates (EK) - There were no cancellations to EK449 (the daily non-stop flight from Auckland to Dubai) but it was re-routed via Christchurch to refuel yesterday. From today it will temporarily operate via Melbourne. Emirates has advised that passengers will not be required to disembark during refuelling and that connecting flights will be rebooked as required. Passengers can call Emirates on 0508 364 728 for more information.
Singapore Airlines (SQ) - No SQ flights have been disrupted at this stage.
Please also refer to the Auckland Airport website HERE
If you require assistance, please contact Campus Travel anytime or Chubb Insurance Assistance. The contact details are listed below:
Insurance Emergency
Travel emergency 24/7 contact
Chubb Assistance phone +61 2 8907 5995 and quote UQ policy number 01PP529201. Reverse phone charge is available.
Campus Travel
Campus Travel can be contacted 24/7, 365 days a year.
Number: +61 7 3393 8855 (calls from overseas)
Number: 1300 662 703 (calls from within Australia)
